Information

Complaints

Quadrant Chambers is keen to ensure that the service that is provided, whether by a member of chamber or a member of staff, is of the highest quality. If you have any comment or concern about the standard of service, please contact Sarah Longden, our Chief Operating Officer, or our Senior Clerk, Simon Slattery. If you would like to make a formal complaint, either by telephone or in writing, please click on the link below to download our complaints procedure. The policy includes information about your right to complain to the Legal Ombudsman and any time limits for making a complain. The policy details the best way to raise a complaint and the processes that we will follow when investigating and reporting back to you.

External Links

A link to the decision data on the Legal Ombudsman's site is available here and a link to the Barristers' Register page on the Bar Standards Board's site is available here. A link to the BSB's Public Access Guidance for Lay Clients is available here.

Our operating company

Chambers operates through a limited company which holds the lease on our building, employs members of staff and provides services to our members. 

Quadrant Chambers Limited is a registered company limited by guarantee
Company Registration number is 2399815
Company VAT Registration number is 524 1451 78

Fees

We have a flexible approach to fee negotiation and are happy to discuss both hourly rates and fixed fees. The clerking team will be happy to discuss fees with our clients and be contacted at any point. More information is available on the "Instructing Us" section of this website.

Equality and Diversity

Quadrant Chambers is committed to the implementation and promotion of equal opportunities and to ensure an absence of direct or indirect discrimination on grounds of race, colour, ethnic or national origin, nationality, citizenship, gender, sexual orientation, marital status, disability, age, religion or political persuasion. Such a commitment entails that positive steps be taken to identify and eliminate possible areas of discrimination in relation to:

  • The recruitment of pupils, tenants and staff
  • The treatment of pupils, tenants and staff both professionally and socially
  • Relations between staff, pupils and tenants both professionally and socially
  • The treatment of lay and professional clients
Social Mobility

We are a supporting member of PRIME and the Sutton Trust's 'Pathways to Law' programme. We work with partner firms to run a number of PRIME workshops each year, giving information to disadvantaged students and improving their access to the profession.

Arbitration Pledge

Chambers is a signatory of the Arbitration Pledge. Beyond the terms of the Pledge we are committed to improving the profile and representation of all under-represented groups in mediation, arbitration & Court. We believe that all Counsel and arbitrators should be appointed on an equal opportunity basis. We will take the steps reasonably available to us to ensure that, where possible, committees and seminar panels are representative.

Statistics

We are required by the Bar Standards Board to provide members of chambers and staff with the opportunity to complete a diversity data questionnaire. Data for the 2023 exercise is available below. Further information is available from Sarah Longden, Chief Operating Officer.

Responsible Business

In 2019 we joined Heart of the City – who supported us to develop a responsible business programme that will help us have a positive impact on people, places and the planet.

During the year we developed activities around connecting with and supporting our local community, making sure our business practices are environmentally friendly and improving our workplace for employees. 

 

Accessibility

We have one of the most accessible buildings in the Temple with step-free access to our reception & library for event, lift access to (almost) every floor, and fully accessible conference rooms. When we can we are happy to make our rooms available to other sets who do not have the same levels of access.

 

IT Security

Quadrant Chambers has been certified under the new 2021 Cyber Essentials Scheme. This is a government-backed, industry supported scheme to help organisations protect themselves against cyber attacks. Our service provider is accredited with ISO 27001.

The CyberEssentials badge

Chambers uses a highly secure, encrypted private cloud, located in the UK, to store data including email data. All data is encrypted in transit and at rest. A secondary copy of email is stored within Mimecast. From Chambers, we connect to our cloud using an encrypted, private, connection and externally we use multi-factor authentication for each login. We provide our users with a secure hosted desktop and a VPN. The TLS and DMARC protocols are used for email and all email is scanned before delivery. We use Sharefile to proved a secure, private, controlled way to share large data.